With Voice & Call Management, every call becomes part of the alarm lifecycle. Enriched with context, site information, and live data, so responders know what happened, where it happened, and what to do next before they even answer.

What makes it different

• Context-aware communication: Events, site details, and contact roles are included automatically.
• Connected to workflows: Calls can trigger actions, escalate, create notes, or start new processes.
• Live collaboration: Real-time notes and call forwarding to any contact or team.
• Full traceability: Every interaction is logged, linked, and auditable.

Communication becomes actionable, coordinated, and reliable. Not isolated.

When a call comes in, evalink automatically matches the caller to site, role, and contact information.
Operators instantly see who is calling, from which site, and what they are allowed to do. Reducing uncertainty and improving response quality.

• Site & contact matching: Attach calls to the correct customer, location, or system.
• Role-based visibility: Show whether the caller is a site owner, technician, guard, or operator.
• Authentication workflows: Validate caller identity using code-words, callback rules, or predefined verification steps.
• Linked to alarm history: Calls automatically connect to relevant events or ongoing workflows.

Workflows in evalink consider roles, schedules, and on-call availability to ensure that the right people are notified at the right time.
Operators can place calls directly from the alarm or workflow view without switching tools or searching for numbers.

• Availability-aware routing: Automatically selects contacts based on schedules or on-call status.
• Role-based dispatching: Notify different people based on alarm type, location, or severity.
• Click-to-call: Start calls directly from workflows, alarms, or contact cards.
• Context included: Site, event, and role information is shown.

Create and reuse standardized text blocks for call responses, operator notes, and reports.
This ensures clear communication, reduces response time, and keeps documentation consistent across teams and shifts.

• Reusable text templates: Define standard phrases for common scenarios.
• Faster operator handling: Insert structured notes instantly during calls.
• Clear and uniform documentation: Reduce ambiguity and personal wording differences.
• Multi-language support: Use templates in different languages per site or region.
• Audit-ready reporting: Notes and text blocks are stored with the call and event history.