Flexible alarm management, better customer experience
Placing the customer at the center of abacon’s business with flexible and automated alarm management solution.
Overview
abacon was looking to optimize its processes and increase its customer experience. With evalink, abacon found a partner who could offer them these solutions and who is willing and able to consider their wishes.
abacon offers security services from a single source. Its success is consistent quality through consistent adherence to targeted work processes, training, knowledge, and experience. As a quality-oriented and certified company, abacon prepares its approximately 100 employees for their tasks and thus masters the daily and various challenges in the security sector.
“To optimize our processes and increase the customer experience, abacon was looking for Sitasys, a partner who provides us with a very flexible alarm management system, takes our needs into account and opens the way to digitalization.”
Thomas Roth
Managing Director & Chairman of the Board of Directors at abacon
Results
evalink provides abacon with an alarm management system, allowing flexible alarm management, communication efficiency, and fully automated alarm processing. Customers can change action and intervention plans via a unique portal and get on-demand system performance and alarm processing information. Installers are supported during commissioning and maintenance.
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